15-Day Money-Back Guarantee

We commit to ensuring that the EZ Spare Wheel fits your vehicle correctly for temporary emergency driving. However, compatibility with your vehicle's trunk or storage compartment is not guaranteed.

We recommend checking the dimensions of your available storage space before purchasing. After entering your vehicle details, you can find the spare wheel dimensions in the Specifications section on the product page.

Storage Compatibility

Storage space varies by vehicle. We cannot guarantee that the EZ Spare Wheel will fit inside your vehicle’s factory spare tire well or another designated storage compartment.

Refunds for Storage Incompatibility

If the spare wheel does not fit your storage area and you wish to return it, please contact us to request return authorization before shipping it back.

For approved returns due to storage incompatibility, a $100 restocking fee will be deducted from your refund to cover customization and related expenses incurred by EZ Spare Wheel.

To start a return, email sales@ezsparewheel.com. Authorized returns must be sent to: 3601 Clearview Parkway, Atlanta, GA 30340, Attn: Returns.

If your return is accepted, we will email you a return shipping label and instructions for sending your package. Shipping charges apply as outlined in the Return Shipping Costs section below. Returns sent without prior authorization will not be accepted.

For questions about returns, please email sales@ezsparewheel.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if an item is defective, damaged, or incorrect so we can review the concern and help resolve it.

Exchanges

If you believe you need a different spare tire size, please email sales@ezsparewheel.com with your order number, name, and reason for the exchange. Include your vehicle’s year, make, model, trim, and current tire size so we can review the fitment.

If you originally ordered the wrong size, you are responsible for exchange shipping charges. Once your exchange is approved, we will email you a return shipping label and provide tracking information when your replacement spare ships.

Please coordinate the return with EZ Spare Wheel before scheduling a UPS or FedEx pickup.

Return Shipping Costs

EZ Spare Wheel covers return shipping if the spare does not fit your vehicle’s wheel hub properly or arrives damaged.

Customers are responsible for return shipping when the spare is returned because it does not fit inside the spare tire well or storage compartment, or because the customer originally ordered the wrong size.

Our team will confirm any applicable shipping charges by email when reviewing your return or exchange request.

Before returning an item, please contact our customer service team for return authorization and shipping instructions. Email sales@ezsparewheel.com or call (800) 941-9302.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@ezsparewheel.com.