At EZ Spare Wheel, we want every customer to order the correct spare tire kit with confidence. Our products are selected by vehicle fitment for temporary roadside use, but customers are responsible for confirming storage space, vehicle details and product requirements before ordering.
Returns are accepted within 15 days of delivery when the product is unused, uninstalled, undamaged and returned in its original packaging.
EZ Spare Wheel kits are selected using vehicle fitment data, tire size, rolling diameter, brake caliper clearance and temporary roadside-use requirements.
If we recommend an EZ Spare Wheel kit for your vehicle and it does not fit for temporary driving use, please contact us. We will review your order, vehicle details and product information to help determine the best solution.
EZ Spare Wheel kits are selected for vehicle fitment, but storage areas vary by vehicle. We cannot guarantee that every spare tire kit will fit inside a factory spare tire well, trunk compartment, cargo floor or underbody storage location.
Before ordering, please measure your available storage space and compare it with the tire dimensions listed on the product page.
Vehicle manufacturers do not provide wheel well dimensions, so storage fitment can vary.
If the EZ Spare Wheel fits the vehicle for temporary driving use but does not fit your preferred storage location, the return may be subject to a $100 restocking fee.
All returns must be pre-approved by our customer service team.
The customer is responsible for return shipping unless the return is due to an error by EZ Spare Wheel.
Orders may only be canceled before they are processed or shipped. Once an order has been processed, packed or shipped, it may no longer be eligible for cancellation.
If you cancel your order before it has shipped, there is no cancellation fee and you will receive a full refund.
If you cancel your order after it has shipped because you ordered the wrong item, changed your mind or no longer need the product, a $50 return fee will be deducted from your refund. You will also be responsible for all return shipping costs.
Both the $50 return fee and the return shipping cost will be deducted from your total refund amount.
For best results, please contact EZ Spare Wheel as soon as possible if you need to cancel or change an order.
To be eligible for a return, the product must be:
1. Confirm your order was delivered within the past 15 days
2. Ensure the product is in unused, original condition
3. Returned with all included parts, hardware and accessories
4. Returned in the original packaging when possible
5. Approved with a return authorization before shipping back
Customers are responsible for return shipping costs unless the return is due to an EZ Spare Wheel error.
Please do not send any product back without contacting us first. A return authorization is required before returning your order.
To begin a return, contact our team and request authorization. We’ll guide you through the return process.
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are typically processed within 7 business days after inspection.
Original shipping charges may not be refundable.
For return questions, fitment help or order support, contact EZ Spare Wheel before sending any product back.
Phone: 1-800-941-9302
Email: sales@ezsparewheel.com
Hours: Monday–Friday, 9:00 AM–6:00 PM ET
